Housekeeping
Definition and function
The term housekeeping refers to keeping the house clean, comfortable and sale” it is also synonymous to accommodation for people to live in. it is one of the largest departments in the hotel. It is also regarded as the backbone of all the lodging industry, which is solely responsible for maintaining a clean, hygienic and safe environment for its customers and staff.
Maximum space of the building in hotel industry is designed and constructed for accommodation to stay and sleep over. Hence, the housekeeping operation has the prime task of keeping the guestroom and public areas clean and attractive. This department is required to plan, organize and control the entire activities of the accommodation.
Housekeeping is considered the key-supporting department that helps in earning major revenue in the hotel. Out of the total revenue earned by the hotel, more than 50% is generated from the sale of rooms alone. This department not only operates in hotels, but also in hospital, hostels, clubs, guesthouses, rest houses, etc. In the broad sense, house keeping is not confined to hotel alone.
The housekeeping department is responsible for daily and periodical cleaning of guest rooms and public areas in the hotel e.g. lobby, front desk, administrative offices, business centre, banquets, swimming pool, public restrooms, elevators, corridors, stair-cast/ways, dining rooms, shopping arcade and other related areas except kitchen. The main tasks of house keeping department involve care-liner furnishing, carpet vacuuming and shampooing, furniture cleaning, maintaining and issuing, handling and controlling linen and uniform, bed making and providing necessary supplies to the guest in their rooms/suites and bathrooms. The hotel’s largest revenue comes from the sale of accommodation. So, a good hotel operation needs to ensure optimal room sales to bring in the maximum profit.
To manage housekeeping department effectively and efficiently, the following points should be considered:
-Design and décor of the guest bedroom, bathroom and floor pantries.
-Design and layout and sections of housekeeping.
-Selection of proper furnishings.
-Provide required equipments, supplies and amenities.
-Recruit skilled and semi-skilled manpower.
-Conduct theory and practical training program, as well as on- the job training.
-Hire temporary staff for managing peak season.
-Specify the performance standard.
-Staff motivation and recognition.
-Plan and organize the work efficiently.
-Forecast budget.
Definition and function
The term housekeeping refers to keeping the house clean, comfortable and sale” it is also synonymous to accommodation for people to live in. it is one of the largest departments in the hotel. It is also regarded as the backbone of all the lodging industry, which is solely responsible for maintaining a clean, hygienic and safe environment for its customers and staff.
Maximum space of the building in hotel industry is designed and constructed for accommodation to stay and sleep over. Hence, the housekeeping operation has the prime task of keeping the guestroom and public areas clean and attractive. This department is required to plan, organize and control the entire activities of the accommodation.
Housekeeping is considered the key-supporting department that helps in earning major revenue in the hotel. Out of the total revenue earned by the hotel, more than 50% is generated from the sale of rooms alone. This department not only operates in hotels, but also in hospital, hostels, clubs, guesthouses, rest houses, etc. In the broad sense, house keeping is not confined to hotel alone.
The housekeeping department is responsible for daily and periodical cleaning of guest rooms and public areas in the hotel e.g. lobby, front desk, administrative offices, business centre, banquets, swimming pool, public restrooms, elevators, corridors, stair-cast/ways, dining rooms, shopping arcade and other related areas except kitchen. The main tasks of house keeping department involve care-liner furnishing, carpet vacuuming and shampooing, furniture cleaning, maintaining and issuing, handling and controlling linen and uniform, bed making and providing necessary supplies to the guest in their rooms/suites and bathrooms. The hotel’s largest revenue comes from the sale of accommodation. So, a good hotel operation needs to ensure optimal room sales to bring in the maximum profit.
To manage housekeeping department effectively and efficiently, the following points should be considered:
-Design and décor of the guest bedroom, bathroom and floor pantries.
-Design and layout and sections of housekeeping.
-Selection of proper furnishings.
-Provide required equipments, supplies and amenities.
-Recruit skilled and semi-skilled manpower.
-Conduct theory and practical training program, as well as on- the job training.
-Hire temporary staff for managing peak season.
-Specify the performance standard.
-Staff motivation and recognition.
-Plan and organize the work efficiently.
-Forecast budget.
1 comments:
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